Refund & Return Policy

Last updated: May 2026

We want you to love every MIRLOZE purchase. If something isn't right, we're here to help.

Return Window

We accept returns within 14 days of the delivery date.

Eligibility

Items must be unworn, unwashed, in original condition with all tags attached, and free from perfume, deodorant, or stains.

Non-Returnable Items

The following are final sale and cannot be returned: jewelry, hats, wallets, clearance items, and any item marked non-returnable on the product page.

How to Start a Return

Email us at shahrozmirzallc@gmail.com with your order number, item(s) to return, and reason. We respond within 2 business days with instructions.

Refund Process

Once we receive and inspect your return, approved refunds are processed to your original payment method within 5–7 business days.

Exchanges

We do not offer direct exchanges. Return your original order and place a new one.

Damaged or Wrong Items

Contact us within 48 hours of delivery with photos and your order number. We'll make it right at no cost to you.

Shipping Costs

Return shipping is the customer's responsibility unless the item arrived damaged or we made an error.